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Booking visits and tests

Everything you need to know to book an outpatient visit: contacts, necessary documents, services available, information on reports.

Information and services

1

List of outpatient services

View all the outpatient services you can book, arranged in alphabetical order.

2

Booking by email

You can send a booking request by email to the following addresses:

In the email you must indicate:

  • First name Last name
  • Date and place of birth
  • Telephone number
  • Service requested

A referral from your attending physician or specialist is required.

The Unified Booking Centre service will call the patient back to set up the appointment within 2 working days.

3

Massa Unified Booking Centre

The Unified Booking Centre and the Massa clinics are located on the ground floor of the “Ospedale del Cuore”.

  • Reservations desk: Monday to Friday from 8:30 a.m. to 7:00 p.m. and Saturdays from 8:30 a.m. to 1:00 p.m.
    • Reception desk: Monday to Friday from 7:30 a.m. to 7:00 p.m. and Saturdays from 7:30 a.m. to 1:00 p.m.
    • Monasterio Unified Booking Centre telephone: 050 3153150 from Monday to Friday from 8:30 a.m. to 3:00 p.m.
    • FAX 050 3153151
    • Switchboard 0585 483617

For non-cancellations:
It should be remembered that it is always necessary to cancel the reservation within 48 hours of the established date. If you do not cancel within the time limit, you are liable to pay the fee even if you are exempt.

Cancellation can be carried out by contacting the Unified Booking Centre by telephone or at the counter at the times indicated. You can also cancel your booking by sending an e-mail to disdetteprenotazioni@ftgm.it indicating:

  1. First name Last name
  2. Tax Code
  3. Service to be cancelled/
  4. Date and time of the appointment to be cancelled
4

Pisa Unified Booking Centre

The Pisa Unified Booking Centre and clinics are located in the research area of the Pisa CNR on the ground floor of building “C”, entrance 5.

  • Monasterio Unified Booking Centre telephone: 050 3153150 from Monday to Friday from 8:30 a.m. to 3:00 p.m.
    • Booking desk: Monday to Friday from 8:30 a.m. to 7:00 p.m. and Saturdays from 8:30 a.m. to 1:00 p.m.
    • Reception desk: Monday to Friday from 7:00 a.m. to 7:00 p.m. and Saturdays from 7:00 a.m. to 1:00 p.m.
    • FAX 050 3153151
    • Switchboard 050 3152216

To book Services at the centre:

  • Unified Booking Centre telephone 050-3153150: from Monday to Friday from 8.30 am to 3.00 pm
  • Unified Booking Centre Front-Office: Monday to Friday from 8.30 am to 6.00 pm

For non-cancellations:
Remember that it is always necessary to cancel the reservation within 48 hours of the established date. If you do not cancel within the time limit, you are liable to pay the fee even if you are exempt.

5

Unified Booking Centre for private physicians working within a public institute (Intramoenia)

Pisa Hospital

First Floor Room 100 – Tel. 050 3153219, FAX– 050 3152185

by phone: Monday to Friday from 9:00 am to 1:00 pm and from 2:30 pm to 3:30 pm
at the desk: Monday to Friday from 10:00 am to 1:00 pm

Massa Hospital

First Floor Clinic Entrance – Tel. 0585 493667

by phone: Monday to Friday from 9:00 am – 1:00 pm and 2:30 pm – 3:30 pm
at the desk: from Monday to Friday from 10:00 am – 1:00 pm

6

Documents required for reservation under the national health service institutional system

At the time of booking it is essential to have:

  • Referral (prescription of the family doctor, paediatrician or specialist);
  • Health Card;
  • Possible Certificate of Exemption for pathology (ticket info).

Please note that the referral must be complete with personal data, tax code, requested service and indication of any exemptions.

7

Reserving laboratory tests

In order to improve the organisation of healthcare activities and to better meet the needs of users, laboratory examinations (including taking blood samples) performed at the S. Cataldo Hospital in Pisa must also be booked at the Foundation’s Single Booking Centre, from Monday to Friday from 7:30 a.m. onwards.

As for other reservations, you can contact the Single Booking Centre, from Monday to Friday, either in person or by phone (on the number 050-315.3150) from 8:30 am to 3 pm.

The Unified Booking Centre is located on the ground floor, within the outpatient area.

Please note that the time indicated on the booking is indicative and used in order to facilitate, as much as possible, an orderly inflow and avoid long waits; calls, however, will follow the order of arrival at reception.

To access all outpatient services and to make reservations, you must have:

  • referral
  • health card (Electronic Health Card)

When booking, the patient must specify the following examinations that require special arrangements:

  • 2hr glycaemic curve and/or insulin curve
  • Collection for plasma catecholamines, renin test, aldosterone
  • Calcium ion
  • Cyclosporine
  • Ammonium
8

Outpatient reception

At the time of reception, it is necessary to have:

  • Referral (prescription of the family doctor, paediatrician or specialist);
  • Health Card;
  • Possible Certificate of Exemption for pathology (ticket info).

Pisa Hospital:

Access by reservation only:

  • Outpatient reception desk:
    Monday – Friday 7:00 am – 7:00 pm – Saturdays 7:00 am – 1:00 pm
  • Laboratory analysis:
    Monday – Friday 7:00 am – 8:45 am (start of sampling 7:30 am)
  • Electrocardiograms: (RESERVATION NEEDED)
    Monday – Friday 10:30 am – 12:30 pm

Massa Hospital:

  • Monday – Friday 8:00 am – 7:00 pm and Saturdays 8:00 am – 1:00 pm
10

Reports

When it is not possible to deliver the report immediately, it can be collected by the patient or by another person authorised by them (with written proxy and a copy of the identity document).

The report can be sent by post, at the request of the interested party at the cost of 2 euros for instrumental examinations, 8 euros for diagnostics (CT and Magnetic Resonance) and 6.50 euros for all other services.

Collection of reports (at the concierge):

Massa Hospital:

  • Monday – Friday from 3.00 pm to 7.00 pm
  • Saturdays from 9:00 am to 1.00 pm

Pisa Hospital:

  • Monday – Friday 1:30 pm – 7:00 pm

For failure to collect the report:
Failure to collect the report within 30 days from the date the service was provided results in full payment of the service even by those exempt from payment.

11

Reports with CD or DVD

 

The results of imaging examinations may be accompanied by a digital medium containing a selection of images or videos. In these cases, the patient is given a CD or DVD that can be viewed on a computer. Below are instructions for use and contacts for support.

Reading Patient CDs and DVDs
Using a Windows-based PC:

  1. insert the CD or DVD into your computer’s player or burner
  2. wait for the software, contained in the CD or DVD, to start automatically, in order to show the images associated with the exam.
  3. use this programme to analyse the images.

If the display software does not start automatically, one of the two procedures listed below can be followed:

  • Start the display software.
    Identify the executable file of the program, recognisable by the extension “.exe”, among the files contained in the CD or DVD. Click on the executable file in order to start the software.
  • Viewing the images using a browser.
    You can use an ordinary web browser, such as Mozilla Firefox or Internet Explorer, to view a selection of images, in JPEG format, contained in the CD or DVD. To do this, locate the file named “MainPage.htm” on the CD or DVD and open it.

For PCs equipped with other operating systems such as MacOSX, Linux, Solaris, it is generally possible to use a web browser (Mozilla Firefox, Internet Explorer) as described in the procedure. When available, you can use viewing software specific to the operating system used.

Support / helpdesk
In the event of malfunction please contact the support service/helpdesk:
E-mail: cdpaziente@ftgm.it
Pisa Public Relations Office Tel.: 050 3153703
Massa Public Relations Office Tel.: 0585 493667

Minimum requirements for PC with Windows operating system

  • Windows XP, Vista, Windows 7 Operating System
  • RAM: 512 MB
  • Processor: 1Ghz Clock Frequency
  • CD or DVD player
12

CUP Memo Service

CUP-MEMO is a booking reminder service for patients who have booked visits and/or specialist examinations at the facility.

The services not used by patients who have cancelled will be made available for new appointments.

The CUP-MEMO service automatically sends an SMS reminder to clients having booked a specialist service and given the Unified Booking Centre operator his/her mobile number and consent to receive information related to his/her reservation at the time of booking.

How does the SMS service work?

  • You receive a first SMS at the time of booking and a second SMS normally three days before the scheduled appointment, indicating the date and place of the visit or diagnostic service to be performed.
  • You can cancel or change your booking by calling the phone number indicated or by connecting to the monasterio.it/cup link in the SMS where you can download the reminder and instructions for preparing for the exam in PDF format.
  • To access the site, simply enter the appointment number and its tax code.

If you plan to attend the appointment, you do not have to do anything: the appointment is considered confirmed if not cancelled.

The service covers all booked outpatient services, both those organised on an institutional basis and those carried out by private doctors working within a public institution, with the exception of PET-CT, scintigraphy and MRI (for these diagnostic investigations, a telephone call service is available one week before the examination).

Below is the content of the message sent at the time of booking:

“You are reminded of the appointment no. 3661318 of 20-10-2020 at 10:30 am c/o the Monasterio Foundation, CNR Research Area, Pisa. To manage your booking, go to monasterio.it/cup or call 050-3153150”

Below is the content of the message sent 3 days before the appointment:

“You are reminded of the appointment no. 3661318 of 20-10-2020 at 10:30 am c/o the Monasterio Foundation, CNR Research Area, Pisa. To avoid sanctions, contact monasterio.it/cup or call 050-3153150 to cancel within 48 hours.”

Pregnant women

Pregnant women have a preferential fast track to minimise access times to outpatient services.

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