Amenities

Information about services

Information Point

At the entrance of the Hospital there is an information point, open 24 hours a day, where you can receive general information about the services offered by the facility.

URP – Public Relations Office

It is a service aimed at improving the relationship between the citizen and the Foundation, providing information on the services offered. It offers a listening ear and help in the event of difficulties in accessing services or during the care pathway; it receives comments, suggestions, remarks and complaints in any form submitted by patients, their relatives or relatives-in-law, voluntary organisations or organisations for the protection of rights accredited by the appropriate region.

> Visit the Public Relations Office page

Inpatient family hospitality

he Ospedale del Cuore provides its paediatric patients and their families with a hospitality service that is managed directly by the Association “Un Cuore Un Mondo” (“One Heart, One World”). here are three guesthouses offering equipped rooms and common areas for all guests, including kitchens and dining rooms.
The Monasterio Foundation and the “Un Cuore, Un Mondo” Association are working to increase the hospitality capacity of the facility.

> The Association’s website

Our staff is always at your disposal for any information requests.

For information on hotel accommodation in an area with a high level of tourism, please refer to the local tourism promotion companies:

PRO LOCO MONTIGNOSO

APT MASSA CARRARA
Lungomare Vespucci 24 54100 Marina di Massa (MS)
Telephone: +39 0585 240063
Email: info@aptmassacarrara.it

In-hospital school

Thanks to an agreement with the “Staffetti” Comprehensive Institute of Massa 2, a bona fide educational activity for school-age children hospitalised in the Paediatric Ward is active within the Massa Heart Hospital.
The in-hospital school approaches the reality of hospitalised children with the utmost respect for their illness and with the profound awareness that these patients are first and foremost children.

The main aim of our school is to create a link between the hospital environment and the outside world, trying to reduce the isolation of our young patients, to help them in a difficult situation of physical and psychological suffering: the presence of the teacher, alongside the traditional hospital staff, reassures the child and “normalises” their daily life, while guiding them on an educational level.

The school activity takes into account the physical and psychological condition of the individual patients, and is carried out in coherence with the timetable of the healthcare activities provided, envisaging, when possible, not only an individualised relationship, but also work in small groups made up of children of more or less the same age.

Carpark

You can park in the designated spaces without any payment and for as long as necessary. Please note that vehicle access to the parking area is reserved exclusively for users of hospital services, suppliers and staff working there for the time strictly necessary.
Please park in the parking spaces provided, otherwise the vehicle may be forcibly removed at the owner’s expense.

The area is not guarded, therefore parking vehicles in the area does not entail the Hospital administration taking custody of them and it will not be liable for any theft or damage.

For the disabled, in the vicinity of the entrance, there are special parking spaces marked with yellow stripes and the appropriate symbol.

Bar

Located on the Ground Floor of the Hospital, it only accepts cash.

Opening Hours:

Monday / Friday 7.00 am – 7.00 pm
Saturdays 7.00 am – 2.00 pm
Sundays 8.00 – 12.00 am
The bar also offers some basic items (tissues, toothpaste, soaps, etc.).

Also on the ground floor of the hospital is a vending service for hot and cold drinks and sweet and savoury snacks.

Canteen

Relatives of inpatients may use the canteen located on the first floor of the hospital which is indicated by appropriate signs.

The service is paid for at the canteen till in cash only. The complete meal costs about 5.16 Euro.

Opening Hours:

Monday / Friday 12.45 – 2.45 pm
Saturdays 12.45 – 2.30 pm
Sundays closed

Basic sundries vendor

In the lobby, on the ground floor, there is a multi-item vending machine that sells a wide range of basic necessities 24 hours a day (pyjamas, nightshirts, socks, briefs, slippers, personal hygiene/cleaning products, baby and maternity products, etc.). Payment can be made in cash or by debit card.

Telephones

Public card-operated telephones are located within the facility.

Bank

An ATM is available in the lobby of the Hospital.

Postage

If unable to walk, patients can contact the Head Nurse, or the secretarial staff who will organise the sending.

Newspaper stand

The kiosk is located at the entrance of the Hospital on Via Aurelia and has the following opening hours: from 7:00 am to 1:00 pm.

Urban public services

The Hospital is served by an urban line that connects it with the railway station and with the centre of Massa. Timetables can be requested at the concierge (Ground Floor) or by consulting the CATspa website. Tickets are on sale at the newsstand located at the entrance of the Hospital, on Via Aurelia.

Taxi

Baldini – Taxi Via delle Cateratte, 80, 54038 Montignoso Massa-Carrara Telephone: 333 319 6345
Taxi Piazza Francesco Betti, 54100 Massa Telephone: 0585 240328 ‎
Taxi Via Delle Pinete – 54100 Massa Telephone: 0585 780045
Taxi Piazza IV Novembre – 54100 Massa Telephone: 0585 790500

Religious service

At the Massa facility, there is a chapel managed by the Capuchin Fathers, which can be found on the hospital’s ward floors or on the ground floor of the hospital.

Patients who wish to do so can ask for the sacrament of the anointing of the sick, through the ward staff.

Mass is held in the Chapel on Saturdays and public holidays at 5:30 pm.

Patients can ask for the spiritual assistance of Ministers of other Religions by addressing the request to the Head Nurse or the Public Relations Office.

Free Wifi

The Fondazione Toscana Gabriele Monasterio (FTGM) offers its patients and guests the possibility to access, free of charge, high-speed Internet through its own Wi-Fi hotspot service.

How to use it
Each establishment of the Foundation provides a Wi-Fi network for guests.

To access the service, simply have a mobile device with Wi-Fi connection (tablet, notebook, smartphone) and, once connected to the network, register with your mobile number to the Foundation’s hot-spot service. Registration will allow you to access the Internet for a whole day.

The document detailing the procedure to be followed to obtain the connection is available at the concierges of the two facilities.

The Project
The activation and extension of the guest Wi-Fi service to the FTGM hospital facilities in Pisa and Massa represents an important step forward in the provision of cutting-edge technological services contained in the hospital’s development plan.

The offer of new value-added services is intended to improve “patients’ and guests’ lives”. The project, which is the natural continuation of the experimentation started about a year ago, was activated at zero cost thanks to the use of existing infrastructure and open source solutions.

All guests and, in particular, inpatients will be able to feel closer to their loved ones through the possibility of making video calls or using instant-messaging solutions that take advantage of Wi-Fi connectivity.