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Collection of reports

All necessary information on how and where to collect your reports.

Information and services



When it is not possible to deliver the report immediately, it can be collected by the patient or by another person authorised by them (with written proxy and a copy of the identity document).

The report can be sent by post, at the request of the interested party at the cost of 2 euros for instrumental examinations, 8 euros for diagnostics (CT and Magnetic Resonance) and 6.50 euros for all other services.

Collection of reports (at the concierge):

Massa Hospital:

  • Monday – Friday from 3:00 pm to 6:30 pm
  • Saturdays from 8:00 am to 12:30 pm

Pisa Hospital:

  • Monday – Friday from 1:30 pm to 7:00 pm

For failure to collect the report:
Failure to collect the report within 30 days from the date the service was provided results in full payment of the service even by those exempt from payment.

Requests of a copy of the reports
To know how to do it, click here.


Reports with CD or DVD

The results of imaging examinations may be accompanied by a digital medium containing a selection of images or videos. In these cases, the patient is given a CD or DVD that can be viewed on a computer. Below are instructions for use and contacts for support.

Reading Patient CDs and DVDs
Using a Windows-based PC:

  1. insert the CD or DVD into your computer’s player or burner;
  2. wait for the software, contained in the CD or DVD, to start automatically, in order to show the images associated with the exam;
  3. use this programme to analyse the images.

If the display software does not start automatically, one of the two procedures listed below can be followed:

  • Launch of the viewer.
    Identify the executable file of the program, recognisable by the extension “.exe”, among the files contained in the CD or DVD. Click on the executable file in order to start the software.
  • Viewing the images using a browser.
    You can use an ordinary web browser, such as Mozilla Firefox or Internet Explorer, to view a selection of images, in JPEG format, contained in the CD or DVD. To do this, locate the file named “MainPage.htm” on the CD or DVD and open it.

For PCs equipped with other operating systems such as MacOSX, Linux, Solaris, it is generally possible to use a web browser (Mozilla Firefox, Internet Explorer) as described in the procedure. When available, you can use viewing software specific to the operating system used.

Support / helpdesk
In the event of malfunction please contact the support service/helpdesk:
E-mail: cdpaziente@ftgm.it
Pisa Public Relations Office tel.: 050 3153703
Massa Public Relations Office tel.: 0585 493667

Minimum requirements for PC with Windows operating system

  • Windows XP, Vista, Windows 7 Operating System
  • RAM: 512 MB
  • Processor: 1Ghz Clock Frequency
  • CD or DVD player

Reserved Area

Enter the web-app of Fondazione Monasterio for the consultation of reports and medical records, video consultations, medication plan, visit calendar and much more. Everything at your fingertips.

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